Are you finding it hard to automate your customer service for your business? If yes, then this article will benefit you! Customer service is an essential component of a business, and if the automation is not accurate, you will witness your business going downhill.
Today’s digital era has made it easy for business owners to carry out fully automated customer service with the help of a sap service company and AI. This article discusses two significant AI applications in customer service and how infusing AI into business processes can benefit it.
Introducing SAP AI Business Services
Case #1 – Chat optimization for ticket handling
The easy and most preferred mode your customers use to communicate with you is through chat. Hence, the responses they receive need to be intelligent and to the point. They also expect you to resolve issues and answer queries through chat.
Due to this, chat optimization is important to ensure complete customer satisfaction.
What are the challenges faced by organizations today?
- Multiple business owners find it hard to respond to the ever-expanding customer base, leading to delayed replies.
- Customers expect an accurate response, and most businesses fail to do so, leading to unresolved queries.
- Solving queries can be time-consuming and hectic for the team.
- Slow responses can lead to frustrated customers and further result in your business losing potential clients.
What is the solution offered by epnovate?
- The sap services company offers an AI-powered chatbot that automatically responds to the customers and guides them without human effort.
- It also offers ticket classification and handling by the Service Ticket Intelligence service.
What are the benefits for our customers?
- Quick and intelligent responses to customer queries.
- The number of service tickets is reduced.
- A better customer experience and using solution proposals from the past requests.
Case #2 – Service request handling
As your business grows, so will the customer base, and higher will be the volume of requests from the customers. It can be a frustrating task that requires the company to manage the requests across multiple channels and respond with correct replies.
The sap services company will help organizations manage the heavy load of requests and allow deserving workers to perform better tasks.
What are the challenges faced by organizations today?
- It is hard to manage high request volumes and solve queries despite heavy workloads.
- The organization has to also deal with requests from multiple channels, making it a tedious job and further leading to poor customer service.
- It creates a stressful working environment for agents due to the heavy workload and constant pressure to respond to requests.
What is the solution offered by epnovate?
- An AI that automatically manages and processes customer requests across multiple platforms.
- The sap services company also allows direct identification and extraction of products from the business, depending on the content of requests.
- Intelligent RPA technology that supports automatic processing and responding to basic questions.
What are the benefits for our customers?
- The sap services company provides customers with quick responses to solve queries immediately.
- The valuable and essential tasks are focused on and highlighted.
- The sap service company also gives accurate and to-the-point solutions to the customers.
Bottom line
The customer base is an integral component, and your business cannot function without it. Hence it is necessary to ensure complete customer satisfaction to grow your customer base, and you can achieve the same by infusing AI in business processes.
Epnovate is a sap services company that delivers various sap application development services to clients. They have a team of well-experienced sap consultants and ensure to provide 100% satisfaction to the clients.
Their main aim is to provide high-quality sap application development services by reducing operational costs and offering high returns. The company also focuses on improving the overseas client ratio to expand your business.
So if you wish to automate your customer services, you can visit our website or contact us for more details!
