The after-sales service for any business is a multifaceted field that depends on factors like the nature of the service (installation, maintenance, repair, or replacement) and its intricacy.
An in-house repair might seem like a simple process. However, it involves many departments like commercials, customer service, cost regulation, and accounts. Taking care of all these aspects requires a considerable investment of time and resources. That is where SAP S/4HANA Cloud assists in simplifying the in-house repair process.
Employing SAP S/4HANA services makes the process more seamless and enables efficient collaboration between the mentioned departments. It has paved the way for better data analysis and conversion. Therefore, the fact more and more large businesses are considering migration to S/4HANA is not a surprise.
What is SAP S/4HANA Cloud?
SAP S/4HANA Cloud is the latest software solution developed by SAP – one of the world’s leading ERP software producers. The system comes with embedded technologies like AI, machine learning, and advanced analytics.
SAP S/4HANA effectively analyzes, reports, and predicts business data for every operation, starting from human resource management to supply chain management. It enables the in-house process to be more organized and system-guided.
SAP S/4HANA Cloud process: Manage in-house repair
SAP experts help in leading businesses to new levels by providing the SAP S/4HANA services. SAP S/4HANA manages in-house repair through the following steps:
After a customer places an in-house order, a precheck is performed in which equipment data is recorded. This data includes relevant data like customer name, contact person, and the equipment’s serial number. Additionally, it will have the repair requirements based on the customer’s specific instructions and technical evaluation.
Precheck additionally considers particular parts of the product warranty (if any), as well as whether the repair is feasible or not. If the repair is possible, then the product is passed to the next step: quotation.
Estimation of prices
Here, a rough estimate of the repair costs is given to the customer by formalizing the repair requirements. The customer decides based on this estimate whether investing in repair is viable or a replacement is more cost-effective.
The quotation also specifies up to which extent warranty agreements and current contracts will cover the repair costs. Hereafter, the quotation is presented to the customer, who carefully evaluates the deal before accepting or rejecting it.
Outlining a plan for the operation
Outlining a plan ensures seamless operation of repair. The service manager supervises all repair requirements and assigns the task to technicians based on the latter’s specific skills keeping in mind the complexity and priority of the repair.
The data obtained in the precheck step is also refined and rechecked in the planning step. After the repair order is adjusted, the service technicians are assigned the task and sent for execution.
The service technician assigned in the planning step executes the repair service while using the spare parts indicated in the in-house repair order. Hereafter, the actual efforts are expected to match with the outline efforts. The service technician records the repair time and specifies the spare parts used in the repair. After that, a repair confirmation is issued that lays the foundation for the fifth and final billing step.
After receiving the repair confirmation, the repair service is prepared for billing. The individual service items are used, confirmed, and checked again before preparing the final billing document.
SAP services providing migration to SAP S/4HANA ensure seamless transfer of old data into SAP S/4HANA. The overly complex process of in-house repair is simplified through this latest SAP ERP solution.
Undoubtedly, these services will allow better efficiency, transparency, and customer satisfaction, enabling more efficient In-house repair processes.